All our carers are fully trained with most of them having many years of experiences in this field. We offer and ensure that all our carers undertake the required training. Also, for our clients’ security and safety, our carers are comprehensively background-checked and are only employed subject to an enhanced UK Criminal Records Bureau check. All contracted staff will receive a uniform and official identification, including photo-id so that clients will know that the staff are legitimately supplied by Homesaints.
Before assigning a carer to a client, the carer is made fully aware of the individual needs and preferences of the client, including their medical history. They are carefully prepared to provide tailored support which meets the special requirements of each individual and family.
A full range of checks including but not limited to reference checks will be conducted prior to contractors being deployed with clients. Extra care will be taken for any contracted staff who will be taking live-in care positions.
PPE will be supplied in advance of a contractor visiting clients, and extra PPE will always be available as and when required by clients. The manager will ensure that the correct amount of PPE is used and that no clients are being treated with contractors wearing previously used PPE. All PPE will be checked at the head office prior to being deployed with contractors as the highest level of care will be the baseline for the services we offer.
Where possible live-in staff will have extensive experience of delivering this level of care as this is a highly skilled and personalised service.
At Homesaints Ltd, we value the rights of all people and will take positive steps to identify and meet the needs of all individuals in the community who may need our help. We believe that the members of the community we serve should be treated fairly and equally, regardless of the individual's race, ethnic origin, cultural background, religion or belief, gender, disability, age and sexual preference.
Our team are there to help clients live as independently as possible. They will arrange to meet clients to agree on a suitable support plan, which will identify any areas of support that may be needed to assist with independent living. This may change from time to time (for example, needs may be higher after a hospital stay) so the support is flexible to suit the clients’ needs.
Every client will be provided with a copy of their support plan, which will be reviewed every six months or sooner if needs change, or at the request for an earlier review. We will always visit clients to welcome them to the support service, explaining what we do, our professional boundaries and how we will encourage their independence, both by the clients’ actions and by enlisting help from other agencies.